Overton Power District No. 5 is making a variety of account information available to its customers at the push of a telephone button. In August, the district will be rolling out a new automated phone system which will provide the most commonly sought information to its customers convenientl and quickly, OPD officials say.
“In its continuing effort to provide customers with more ways to access their account information and improving the customer service experience, the OPD will be introducing a state of the art Interactive Voice Response (IVR) system facilitating self-service options,” states an OPD press release sent out earlier this week.
The IVR system will allow customers to interact with OPD’s host system via a telephone keypad or by speech recognition. From there, they can get their basic questions answered by following the IVR dialogue.
Customers will be able to make payments and check the balance and due date on their account by calling the district’s local offices 24 hours a day, 7 seven days a week. Customers will also have the option to speak with a Customer Service Representative at any time. Options are available in both English and Spanish.
“We understand the importance for our customers to have access to their account,” said OPD Assistant General Manager Terry Romero. “Sometimes they don’t have access to a computer or a smart phone to go online, or the time to wait for the next available customer service representative. Our new IVR system is the solution, if they just want to make a payment, check the balance on their account or inquire when their power bill is due, they just need to call and follow the prompts.”
